1. Introduction

FileOps Hub ("we", "us", "our") is a file processing and AI-powered document tool service operated by FileOps Hub. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services at fileopshub.com (the "Service"). By using the Service, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

2.1 Files You Upload

When you use our file conversion, editing, or AI tools, you upload files to our servers for processing. These files may contain personal or sensitive information. We process these files solely to provide the requested service.

2.2 Text Content

When you use AI writing tools (Summarise, Email Writer, Cover Letter, Resume Builder, etc.), text content you type or paste is sent to our AI processing service (Groq API) for analysis and generation of output.

2.3 Automatically Collected Data

When you visit FileOps Hub, certain technical data is automatically collected by our hosting provider (Render.com) and advertising partners (Adsterra, Google AdSense). This includes: IP address, approximate location, browser type, device type, operating system, and pages visited. We do not actively gather or store this data ourselves — it is collected by third-party infrastructure as a standard part of serving any website. See Section 4 for links to their privacy policies.

2.4 Data We Do NOT Collect

• We do not require account registration
• We do not collect your name, email, or phone number unless you voluntarily contact us
• We do not store payment information (currently no paid features)
• We do not sell your personal data to any third party

3. How We Use Your Data

• Providing the Service — processing your files and returning results
• AI processing — sending text content to Groq API to generate AI-assisted outputs
• Displaying advertisements — serving ads through Adsterra and Google AdSense
• Service improvement — understanding how users interact with our tools
• Security — detecting and preventing abuse, fraud, or illegal use
• Legal compliance — meeting our obligations under applicable law

4. Third-Party Services

5. File Retention and Deletion

• Uploaded files: Deleted as soon as your download is ready — almost instantly. Maximum retention: 1 hour under any circumstances
• AI-generated outputs: Deleted immediately after delivery to your browser
• Server logs: Retained for up to 30 days by Render.com for infrastructure purposes
• Advertising cookies: Retention varies — see Cookie Policy

6. Your Rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023, you have the right to:

• Access — request information about what data we hold about you
• Correction — request correction of inaccurate personal data
• Erasure — request deletion of your personal data
• Grievance redressal — raise a complaint with our grievance officer

To exercise these rights, email: fileopshub@gmail.com. We respond within 30 days of receipt.

7. Data Security

We implement HTTPS encryption for all data in transit, server-side automatic file deletion as soon as processing completes, access controls on server infrastructure, and regular monitoring for unauthorised access. No internet transmission is 100% secure. We encourage you not to upload files containing highly sensitive information such as financial records or government identification unless necessary.

8. Children's Privacy

The Service is not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. International Data Transfers

Your data may be processed outside India by our third-party service providers (Groq in the US, Render.com in the US). We ensure such transfers occur under appropriate safeguards consistent with applicable data protection law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

1. Scope and Acceptance

Please read these Terms and Conditions carefully. By accessing or using FileOps Hub (the "Service"), you agree to be bound by these Terms. If you do not agree, please do not use the Service. You may use the Service if you are at least 13 years of age.

2. Description of Service

FileOps Hub provides free online tools including file conversion (PDF, images, documents), image editing (compress, resize, crop, rotate, watermark), AI-powered writing tools (resume builder, email writer, cover letter, summariser, translator), and document tools (merge PDF, split PDF). The Service is provided free of charge. We reserve the right to introduce paid subscription tiers in the future.

3. Permitted Use

You may use the Service for personal, educational, and professional purposes. You agree NOT to:

• Upload files containing illegal, harmful, or malicious content
• Upload content that infringes the intellectual property rights of any third party
• Use the Service to generate fraudulent documents, spam, or misinformation
• Use automated bots, scrapers, or scripts to access or overload the Service
• Attempt to reverse-engineer, decompile, or interfere with the Service
• Use the Service in any way that violates applicable Indian or international law
• Generate deepfakes or manipulated content intended to deceive third parties

4. Uploaded Files and Content

You retain full ownership of all files and content you upload. FileOps Hub claims no intellectual property rights over your uploaded content. By uploading a file, you grant FileOps Hub a limited, temporary, non-exclusive licence to process the file solely for delivering the requested service output. This licence expires immediately when the file is deleted after processing. You are solely responsible for the content of files you upload and represent that you have the right to process the content.

5. AI-Generated Content

• FileOps Hub does not guarantee the accuracy, completeness, or suitability of AI output for any particular purpose
• Using AI-generated content without review is done entirely at your own risk
• AI-generated resumes, cover letters, or professional documents should always be reviewed before submission
• FileOps Hub and Groq do NOT use your submitted content to train AI models

6. Intellectual Property

The FileOps Hub platform, design, interface, code, branding, and tool logic are proprietary to FileOps Hub. You may not copy, reproduce, or distribute any part of the platform without prior written permission. You retain all rights to content you upload or create using the Service.

7. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind. FileOps Hub does not warrant that the Service will be available at all times, results will be accurate or fit for any purpose, the Service is free from bugs or security vulnerabilities, or that AI-generated outputs are accurate or complete.

8. Limitation of Liability

To the maximum extent permitted by applicable law, FileOps Hub shall not be liable for any loss of data or files, indirect or consequential damages, inaccuracies in AI-generated content, service interruptions, or any damages exceeding the amount paid by you (currently ₹0 for free tier users). Free tier users expressly acknowledge that the Service is provided free of charge and that this constitutes adequate consideration for this limitation.

9. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Visakhapatnam, Andhra Pradesh, India. We encourage you to contact us first at fileopshub@gmail.com to seek an amicable resolution before initiating legal proceedings.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit and can be used to improve your experience or deliver relevant advertising. In this policy, we refer to cookies and similar technologies collectively as "Trackers."

Categories of Trackers We Use

Strictly Necessary

Essential for the Service to function. These cannot be disabled.

Analytics Trackers Planned

Advertising Trackers

How to Manage or Disable Cookies

To opt out of interest-based advertising: google.com/settings/ads or optout.networkadvertising.org

Free Tier

Future Premium Subscriptions

When paid subscription plans are introduced, the following pricing and refund terms will apply:

Subscription Terms

• Subscriptions are billed monthly from the date of first payment
• You may cancel at any time — cancellation takes effect at end of the current billing period
• You retain access to premium features until the billing period ends

Refund Eligibility

Refunds are provided when:

• You request a refund within 7 days of your first subscription payment, AND
• The premium features you paid for were not functional due to a verified technical fault on our part

Refunds will NOT be issued for:

• Change of mind after 7 days
• Partial use of the subscription period
• Dissatisfaction with AI-generated content quality
• Inability to use the Service due to your own internet or device issues

How to Request a Refund

Email fileopshub@gmail.com with subject line "Refund Request — FileOps Hub" including your payment reference or transaction ID and a description of the issue. We respond within 7 business days. Approved refunds are returned via the original payment method within 10 business days.